Can I exchange?
As a lot of our pieces are made from remnant and specialist fabrics, numbers are limited and so we are not able to offer exchanges. Paintings are non returnable.
How do I submit a return?
To return clothing and receive a refund please send us an email at email@example.com with your order number to let us know within 14 days of purchase. All pieces must be returned in their original, unworn condition and carefully repackaged in our protective box packaging. Please ensure they are well labelled with the return address and the original label covered up. We will not accept returns on items that have been worn or show obvious signs of wear. If the product is damaged or not in its original saleable condition the product will be returned to the buyer at their own expense and no refund granted. Return shipping costs are to be paid by the customer and MUST be sent back via trackable/registered post. ARTCLUB is not liable for any returns that go missing in the post or are undelivered.We reserve the right to reject any request for returns that do not comply with the conditions above.
ARTCLUB RETURNS / ADS
161 Manchester Road
Warehouse 7, Building 2
Auburn, NSW 2144
Once your return is received and approved, we will send you an email to let you know your refund has been processed and a credit automatically applied back to your credit card or method of payment.
Please note: No refunds on sale items, store credit will be offered only.
What about shipping?
We ship to every corner of the world and all orders will require a signature upon delivery unless otherwise stated by the customer. If you’re not home, they will leave you a card and you can pick it up from your local post office. If you don’t collect it from the post office in 7 business days it will be sent back to us. To repost back to you we will have to charge. Orders placed before 10am AEST, Monday to Friday will be dispatched the same day with postal tracking through Australia Post and/or International Registered Post.
Australia – Allow 1 -5 days – $10 flat fee applied at checkout.
International – Allow 2 – 10 days – A flat fee of $25 is applied at checkout for Standard and $45.00 for Express.
You will get an email with the full tracking information when it leaves the warehouse so you can quickly locate and track the progress of your order. If you did not receive this email, please contact us at firstname.lastname@example.org
Please provide correct shipping/delivery information as we will not be held responsible for incorrectly entered addresses or an address that is not recognised by Australia Post or International Registered Post. We are also unable to redirect orders after items have been dispatched and we cannot refund or replace items that are tracked as being delivered.
Please note, we do not ship on weekends or Australian National public holidays. Orders placed during this time will be processed the next available business day.
Do I have to pay customs duties / tax?
Yes. Unfortunately we cannot be held responsible for any possible duties and taxes, which may be applied by customs in the country where delivery is made. The responsibility for any custom duties, foreign taxes or other fees which may be imposed, will rest with the customer. Please contact your local customs offices if you would like to seek more information regarding taxes and duties.
What if something is out of stock?
Part of the beauty of our pieces is their rarity and so we are limited in some styles by the amount of remnant fabric we have. In saying this, please add your name to the Notify Me section on the product page as a lot of the styles will be reproduced where we can and would love to have you wearing them.
How can I contact you?
Send us an email at email@example.com we'll get back to you asap.Atelier street address:
ARTCLUB PTY LTD
Suite 5.4, Level 5
2 - 4 Hill Street
Surry Hills, NSW 2010