Answers
Can I return or exchange?
Yes! We offer returns and exchanges exchanges on full-priced fashion items, provided they meet our returns criteria.
Due to the nature of our work - often produced in limited runs using remnant and specialist fabrics - availability is limited.
Please note:
- Artwork is final sale and cannot be returned
- Sale items are not eligible for refund; store credit will be offered where applicable
To request a return or exchange, please email hello@thisisartclub.com with your order number within 7 days of receiving your item. Requests outside of this window will not be accepted.
Returned items must be:
- Unworn and in original, saleable condition i.e. labels attached, unaltered, unwashed, no makeup or other marks
- Carefully repackaged in protective packaging
- Sent via trackable / registered post
Items showing signs of wear or damage will not be accepted and will be returned at the customer’s expense. Return shipping costs are the responsibility of the customer. Artclub is not liable for returns lost or delayed in transit.
Returns address:
ARTCLUB
Shop 6 / 46 James Street
Fortitude Valley QLD 4006
Once your return is received and approved, you’ll be notified via email and any eligible refund will be processed back to your original payment method.
What about shipping?
We ship to all corners of the world!
Orders placed before 12pm AEST (Monday-Friday) are dispatched the same business day. Orders placed on weekends or Australian public holidays will be processed the next business day.
Australia
All orders within Australia are sent with Australia Post.
- Standard Shipping: 2+ business days in metro areas, 4+ business days in rural areas
- Express Shipping: 1-2 business days
International
All international orders are sent with Australia Post International.
NEW ZEALAND
- Standard Shipping: 2-10 business days
- Express Shipping: 1-5 business days
REST OF WORLD
International shipping to the rest of the world can take 3-21+ business days. Shipping rates vary.
Tracking details will be emailed once your order has shipped. If you don’t receive tracking, please contact hello@thisisartclub.com.
Please ensure your delivery details are entered correctly at checkout. We’re unable to redirect orders once dispatched, and cannot replace or refund items marked as delivered.
If a parcel is not collected from the post office within the carrier’s holding period, it will be returned to us and re-shipping fees will apply.
Do I have to pay customs duties / tax?
Yes.
For international orders, import duties and taxes are not included in the item price or shipping cost. Any duties, taxes or customs charges applied by the destination country are the responsibility of the customer and are payable upon delivery. Please note that customs processing times and duty rates are determined by local authorities and are outside of our control.
If an international order is returned to us due to non-payment of duties or taxes, any associated fees will be deducted from your refund once the item has been received and processed.
For any questions regarding international orders, please contact hello@thisisartclub.com.
What if something is out of stock?
Part of the beauty of our pieces is their rarity and so we are limited in some styles by the amount of remnant fabric we have. In saying this, please add your name to the Notify Me section on the product page as a lot of the styles will be reproduced where we can and would love to have you wearing them!
How can I contact you?
Send us an email at hello@thisisartclub.com we'll get back to you asap.
Alternatively, you can find us at our Atelier
Shop 6 / 46 James Street
Fortitude Valley QLD 4006